Bookings

Find all information about Hemavi’s booking system for both tenants and landlords.

For Tenants: Why should I send a booking requests?

Sending a booking request on Hemavi is the easiest, fastest and safest way to secure your room. Landlords are required to reply to all booking requests within 48 hours. Booking requests that are not replied to within 48 hours will automatically expire.

For Tenants: How much does it cost to use the Hemavi booking service?

A one-time service fee is charged to you as a tenant which is 30% of one month's rent. This is added to the first month's rent that you pay when making a booking.

For Tenants: What happens after I enter my payment details?

Once you register a valid payment method, we’ll check whether you have sufficient funds to cover the booking fee. However, the amount will not be deducted at this stage. It’s only when the booking is confirmed by the landlord (and your room is secured), that the funds will be safely transferred to Hemavi.

For Tenants: Can I cancel my booking request?

You can always cancel a booking request as long as it has not yet been accepted by the landlord. There are no cancellation fees for you since no charges have been made to your card.

For Tenants: What if the room is not as advertised when I move in?

Once the payment for the booking has been processed, Hemavi will hold the amount for the first month’s rent until 48 hours after you have moved in or that you have confirmed to us that the room is as advertised.

If the landlord has misrepresented the room details, we will find you a new place as soon as possible, or issue you a full refund of the booking, including the Hemavi service fee.

For Landlords: What are booking requests?

Booking requests on Hemavi is the easiest, fastest and safest way for landlords to rent out and make sure that tenants are serious about renting their places.

For Landlords: What happens after I confirm a booking request?

Once you’ve chosen your tenant, you can confirm their booking request, which officially accepts the tenant for the room you have listed on Hemavi. The funds for the first month’s rent will automatically be charged and will be transferred to you 48 hours after the tenant has successfully moved in.

For Landlords: How much does it cost to use the Hemavi booking service?

A one-time service fee is charged to you as a landlord which is 20% of one month's rent. This is deducted from the first month's rent.

For Landlords: Does Hemavi offer rental contracts?

Hemavi offers a separate digital contracts that is catered specially for landlords renting out rooms. We have ready-made lease agreements that you can use with your new tenant once you’ve confirmed the booking.